At Tempus Velox, we strive to provide high-quality luxury watches. Our refund and exchange policy reflects our commitment to customer satisfaction.
_Exchange Policy_
– We offer exchanges for damaged or defective goods within 24 hours of delivery.
– To be eligible for an exchange, you must:
– Notify us within 24 hours of delivery.
– Provide proof of damage or defect.
– Return the item in its original packaging with all tags and accessories intact.
– Exchanges are only available for the same item or an item of equal value.
_Refund Policy_
– We do not offer refunds for non-damaged goods.
– All sales are final.
_Return Shipping_
– You are responsible for return shipping costs.
– We recommend using a trackable shipping method.
_Damaged Goods Procedure_
1. Contact us within 24 hours of delivery: [insert contact information].
2. Provide proof of damage or defect.
3. Return the item as instructed.
Non-Damaged Good
No exchanges or refunds are available for non-damaged goods.
All sales are final.
Exceptions
– No exceptions will be made outside the 24-hour window.
Contact Us
For questions or concerns, please contact:
Last Updated: 1st November 2024
Please note:
1. This policy may change; revisit this page for updates.
2. This policy applies to all purchases made through our website, social media, or physical store.
By making a purchase, you acknowledge reading, understanding, and agreeing to this Refund and Exchange Policy
